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Privacy Policy

Privacy Policy

Privacy Policy (UK)

Matrix™ Industries (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and your rights under UK data protection law. 

This policy is written in line with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). 

 

1) Who we are 

Organisation: Matrix™ Industries
Website: matrixindustries.uk (and any subdomains / linked pages)
Email: info@matrixindustries.uk
Phone: 0202 36162247 

We are the data controller for personal data collected through this website. That means we decide how and why your data is used. 

If you need to contact us about privacy, you can email: info@matrixindustries.uk with “Privacy” in the subject line. 

 

2) The personal data we collect 

We may collect and process the following types of personal data: 

      A) Information you give to us

For example, when you: 

  • contact us through forms, email, phone, or social media 
  • request information or services 
  • sign up to receive updates 
  • apply for a role 

This may include: 

  • name 
  • job title / company 
  • email address 
  • phone number 
  • message content and any documents you share 
  • preferences (for example what information you want to receive) 

      B) Information we collect automatically

When you use our website, we may automatically collect: 

  • IP address 
  • device and browser information 
  • pages viewed and time spent on the site 
  • referral source (how you got to our site) 
  • cookie identifiers (see Cookies section) 

      C) Information we may receive from third parties

 

For example: 

  • analytics providers (such as Google Analytics or similar) 
  • social media platforms (if you interact with us there) 
  • security and fraud prevention providers 
  • partners or suppliers where relevant to your request 

 

3) How we use your data 

We use your personal data to: 

  • respond to enquiries and provide information 
  • provide and manage our services 
  • arrange meetings and communications 
  • manage contracts and client relationships 
  • improve our website, services, and user experience 
  • manage recruitment and applications 
  • protect the website and prevent fraud 
  • comply with our legal obligations 
  • send marketing communications (where allowed by law) 

We do not sell your personal data. 

 

4) Our lawful bases for processing (UK GDPR) 

UK GDPR requires us to have a lawful reason (“lawful basis”) to use your personal data. Depending on what you are doing on our site, we may rely on: 

      A) Contract

We process your data when it is necessary to: 

  • provide services you request 
  • take steps before entering into a contract 

      B) Legitimate interests

We may use your data where we have a genuine business reason, and where your rights do not override that reason, such as: 

  • responding to enquiries 
  • improving our website and services 
  • running our business efficiently 
  • maintaining security and preventing fraud 

Where we rely on legitimate interests, we consider the impact on your rights and only use the minimum data needed. 

      C) Consent

We rely on consent where required, especially for: 

  • non-essential cookies (analytics, marketing) 
  • certain marketing communications (see marketing section)
    You can withdraw consent at any time. 

      D) Legal obligation

We may process personal data to meet legal requirements, such as: 

  • taxation and accounting rules 
  • responding to lawful requests from authorities 

      E) Vital interests

 

In rare cases, we may process personal data where necessary to protect someone’s life. 

 

5) Marketing communications (PECR compliance) 

We may send marketing communications about Matrix Industries, our services, and relevant updates. 

When we can send marketing 

We will only send marketing emails or SMS messages if: 

  • you have opted in, or 
  • you are an existing customer and we are marketing similar services, and you were given the chance to opt out at the time we collected your details (the “soft opt-in” under PECR). 

Your choices 

You can opt out of marketing at any time by: 

  • using the unsubscribe link in emails, or 

We do not use telephone marketing where your number is registered with the Telephone Preference Service (TPS) unless you have specifically asked us to contact you. 

 

6) Cookies and similar technologies 

Cookies are small files stored on your device that help websites work and provide insights. 

Types of cookies we may use 

      A) Necessary cookies

These are essential for the website to function properly (for example, security and consent settings). These do not require your consent.

      B) Functional cookies

These improve site functionality (for example remembering preferences). These may require consent depending on their purpose.

      C) Analytics cookies
These help us understand how people use the site so we can improve it (for example page views and traffic sources). These require your consent.

      D) Marketing cookies
These can be used to show relevant adverts or track advertising effectiveness. These require your consent.

Cookie controls 

You can: 

  • manage your cookie preferences through our cookie banner / consent tool 
  • disable cookies via your browser settings
    Note: disabling cookies may affect how the website works. 

For more detail, see our Cookie Policy. 

 

7) Who we share your data with 

We may share your data with trusted third parties where needed, including: 

  • IT and website hosting providers 
  • analytics and marketing service providers 
  • CRM, email, and productivity tool providers 
  • professional advisers (legal, financial, insurance) 
  • contractors or suppliers supporting delivery of services 
  • regulators or law enforcement where required 

We only share what is necessary, and we require suppliers to protect data appropriately. 

 

8) International transfers 

Some of our suppliers may store or process data outside the UK. 

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as: 

  • UK International Data Transfer Agreement (IDTA) or Addendum 
  • adequacy regulations where the UK Government has approved the country as having suitable protections 
  • contractual controls and security requirements 

You can ask for more information about safeguards by contacting us. 

 

9) How long we keep your data (retention) 

We keep personal data only for as long as necessary for the purposes set out in this policy. 

Typical retention periods include: 

  • Enquiries: up to 12–24 months after last contact 
  • Client records: duration of the contract plus up to 6 years (for legal, tax, and contract reasons) 
  • Marketing records: until you unsubscribe or object, or after extended inactivity 
  • Recruitment applications: typically up to 6–12 months unless required longer by law or with your consent 
  • Security logs: typically up to 6–12 months unless needed longer for investigation 

If we no longer need your data, we will securely delete it or anonymise it. 

 

10) How we keep your data safe 

We use appropriate technical and organisational measures to protect personal data, including: 

  • access controls and password protection 
  • encryption where appropriate 
  • secure hosting and system monitoring 
  • staff confidentiality and training 
  • minimisation (we only collect what we need) 
  • supplier due diligence and data processing agreements 
  • procedures for handling and reporting data breaches 

No system is 100% secure, but we take security seriously and continually review our measures. 

 

11) Your rights under UK GDPR 

You have rights over your personal data, including: 

  • Right of access – ask for a copy of your data 
  • Right to rectification – correct inaccurate or incomplete data 
  • Right to erasure – ask us to delete your data in certain cases 
  • Right to restrict processing – limit how we use your data 
  • Right to data portability – receive your data in a usable format 
  • Right to object – object to processing based on legitimate interests, and always object to direct marketing 
  • Right to withdraw consent – where we rely on consent 
  • Rights related to automated decision-making – we do not use automated decision-making that produces legal or similarly significant effects 

To exercise your rights, email info@matrixindustries.uk.
We may need to verify your identity before responding.
We typically respond within one month. 

 

12) Complaints (ICO) 

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve it. 

You also have the right to complain to the UK’s data protection regulator: 

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

 

13) Children’s privacy 

Our website and services are not aimed at children, and we do not knowingly collect personal data from children. 

 

14) Links to other websites 

Our website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing personal data. 

 

15) Changes to this policy and change history 

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last updated” date above. 

 

16) Quick summary (for humans in a hurry) 

  • We collect data you share and basic website usage data. 
  • We use it to respond to you, deliver services, improve the site, and market (only when allowed). 
  • You can control cookies and opt out of marketing at any time. 
  • You have strong legal rights over your data, and you can complain to the ICO if needed.